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Privacy Policy
Privacy
Policy
We are committed to protecting your personal information. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over it.
Data Controller
Who We Are
This Privacy Policy applies to QR4Life, a GST-registered business (GSTIN: 29BPZPS7689C1ZN) operating the website www.premiumbrandsqr4life.com. We are an authorized reseller of premium kitchen appliances and outdoor equipment, based at:
QR4Life Experience Store
926/888, 22nd Cross, 16th Main Road, Allalasandra,
Yelahanka, Bengaluru, Karnataka – 560065, India
Email: qrforlife@gmail.com
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Phone: +91 89713 08067
Data Collection
What Information We Collect
We only collect information that is necessary to process your orders, provide customer support, and improve your experience. We do not collect data we do not need.
Email address
Phone number
Company name (if applicable)
GSTIN (if requested for invoice)
Delivery address
Products purchased
Order value and payment method
Transaction ID (not card details)
Browser type and version
Device type (mobile/desktop)
Pages visited and time on site
Referring website
Support queries and complaint history
Product review content (if submitted)
Demo booking requests
Purpose of Processing
How We Use Your Information
We use your personal data only for the purposes listed below. We do not use your data for any undisclosed purpose, and we do not sell your data to any third party.
- Processing your orders — confirming, packing, dispatching, and delivering your purchase
- Customer support — responding to queries, handling returns, refunds, and warranty claims
- Sending order updates — dispatch confirmations, tracking info, and delivery notifications via email or SMS
- Issuing GST invoices — generating and sending tax invoices as required by Indian law
- Fraud prevention — detecting and preventing fraudulent orders or misuse of our website
- Legal compliance — maintaining records as required under the IT Act 2000, GST laws, and Consumer Protection Act 2019
- Improving our website — analysing how customers use our site to fix issues and improve experience
- Marketing communications — only if you have opted in; you can opt out at any time
Cookies & Tracking
Cookies We Use
Our website uses cookies — small text files stored on your device — to make the site work properly and to help us understand how visitors use it. We use the following types of cookies:
- Essential Cookies — required for the website to function. These include your shopping cart, login session, and checkout security. Cannot be disabled.
- Analytics Cookies — used by Google Analytics to understand how visitors navigate our site (pages visited, time spent, device type). No personally identifiable information is shared with Google.
- Preference Cookies — remember your settings such as language, currency, and previously viewed products to improve your experience.
- Marketing Cookies — used by Google Ads and Meta (if enabled) to show relevant advertisements. Only active if you have consented.
You can control or disable non-essential cookies through your browser settings at any time. Note that disabling cookies may affect how parts of our website function. Most browsers allow you to refuse cookies or delete existing ones — refer to your browser's help section for instructions.
Third Parties
Who We Share Your Data With
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with the following trusted service providers who help us run our business — and only to the extent necessary to perform their service:
- Shopify Inc. — our e-commerce platform that hosts our store, processes payments, and manages order data. Shopify is PCI-DSS compliant.
- Payment Gateways — Razorpay / Shopify Payments process your payment transactions. They receive only what is necessary to authorise payment. We never see your full card details.
- Courier & Logistics Partners — your name, phone number, and delivery address are shared with our shipping partners to deliver your order.
- Google LLC — Google Analytics (website analytics) and Google Merchant Center (product listings). Data is anonymised where possible.
- WhatsApp / Meta — if you contact us via WhatsApp, your messages are subject to Meta's own privacy policy.
- Legal Authorities — we may disclose data if required to do so by law, court order, or government authority under Indian law.
Data Retention
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
- Order & transaction records — 7 years (as required by GST and Indian tax law)
- Customer support communications — 2 years from the date of last interaction
- Marketing opt-in records — retained until you opt out, then deleted within 30 days
- Website analytics data — 26 months (Google Analytics default)
- Account data — for as long as your account is active; deleted within 30 days of a deletion request
Your Rights
Your Rights Under the DPDP Act 2023
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, you have the following rights regarding your personal data. To exercise any of these rights, email us at qrforlife@gmail.com with the subject line "Data Rights Request". We will respond within 30 days.
Data Security
How We Protect Your Data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
- SSL/TLS Encryption — all data transmitted between your browser and our website is encrypted using HTTPS
- PCI-DSS Compliant Payments — payment processing via Shopify Payments meets global card security standards
- Access Controls — only authorised team members can access order and customer data
- Platform Security — our store runs on Shopify, which maintains enterprise-grade security, regular audits, and 99.99% uptime
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any unauthorised use of your data, please contact us immediately at qrforlife@gmail.com.
Children's Privacy
Children Under 18
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their personal data, please contact us at qrforlife@gmail.com and we will delete it promptly.
External Links
Third-Party Websites
Our website may contain links to third-party websites such as brand pages (KitchenAid, Weber, etc.), social media platforms, or courier tracking portals. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data to them.
Policy Updates
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Grievance & Contact
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below. If you have any concerns, complaints, or requests relating to your personal data, please contact:
Business: QR4Life · GSTIN: 29BPZPS7689C1ZN
Address: 926/888, 22nd Cross, 16th Main Road, Allalasandra, Yelahanka, Bengaluru, Karnataka – 560065
Email: qrforlife@gmail.com
Phone: +91 89713 08067
Hours: Monday to Sunday · 24 Hours
Response Time: We will acknowledge your grievance within 48 hours and resolve it within 30 days.