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Refund Policy
Return & Refund
Policy
We want you to be completely happy with every purchase. If something isn't right, we will make it right — quickly, fairly, and without unnecessary hassle.
Overview
Our Returns Commitment
QR4Life (GST: 29BPZPS7689C1ZN) is a registered authorized reseller of premium kitchen appliances and outdoor equipment in India. Every product we sell is 100% genuine, sourced from authorized distributors, and covered by full manufacturer warranty. This policy applies to all purchases made on www.premiumbrandsqr4life.com and is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
What Can Be Returned
Return Eligibility by Product
Return windows differ by product category because of size, nature, and manufacturer service requirements. Check the table before raising a return request.
| Product | Return Window | Condition Required | Eligible? |
|---|---|---|---|
| KitchenAid Stand Mixers & Appliances | 7 days from delivery | Unused · original packaging · all accessories & warranty card | ✓ Yes |
| Weber Grills & Accessories | 7 days · damage within 48 hrs | Unassembled · original packaging intact | ✓ Yes |
| Unox Commercial Ovens | 48 hours from delivery | Damaged or defective on arrival only — photos required | ⚠ Conditional |
| Napoleon Grills | 7 days · damage within 48 hrs | Unassembled · original packaging intact | ✓ Yes |
| Coleman & Campingaz Outdoor Gear | 7 days from delivery | Unused · original packaging with all parts and tags | ✓ Yes |
| Contigo Bottles & Travel Mugs | 7 days from delivery | Unused · original sealed packaging | ✓ Yes |
| Lifestraw Water Filters | 7 days from delivery | Unopened · original sealed packaging | ✓ Yes |
| Opened consumables & used accessories | — | — | ✕ Not Eligible |
| Products damaged due to misuse or improper installation | — | — | ✕ Not Eligible |
The Return Process
How to Initiate a Return — 4 Steps
Do not send anything back without contacting us first. Items returned without prior authorisation will not be accepted.
Monday to Sunday · 24 Hours · We respond within 24 hours.
Refund Methods & Timelines
How and When You Get Your Refund
Refunds are credited to the original payment method used at the time of purchase. Timelines below begin from the day we confirm receipt and inspection of the returned item.
Brand Warranty
Manufacturer Warranty — All Brands
All products sold by QR4Life come with full original manufacturer warranty. For issues arising outside the 7-day return window, contact us and we will coordinate with the brand's authorized service centre on your behalf — you do not need to deal with the brand directly.
Exceptions
Items That Cannot Be Returned
- Products that have been used, assembled, or installed
- Items returned after the applicable return window has expired
- Opened consumables, replacement parts, and used cleaning accessories
- Products with missing packaging, accessories, manuals, or warranty cards
- Items damaged due to misuse, improper installation, or user negligence
- Products purchased during a final-sale or clearance promotion marked non-returnable
Order Cancellations
Cancelling an Order
You may cancel your order before it is dispatched for a full refund with no charges. To cancel, contact us immediately at qrforlife@gmail.com or call +91 89713 08067 with your order number.
If your order has already been dispatched it cannot be cancelled — but you can initiate a return once it arrives, subject to the return policy above.
After dispatch: Cannot cancel — initiate a return after delivery
Custom or special orders: Cannot be cancelled once confirmed
Get Help
Questions About a Return or Refund?
Our team is available Monday to Sunday, 24 hours. We respond within 24 hours on all channels.
WhatsApp: +91 99865 51036 · WhatsApp only
Email: qrforlife@gmail.com · Response within 24 hours
Store: 926/888, 22nd Cross, 16th Main Road, Allalasandra, Yelahanka, Bengaluru – 560065